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Home > Return Policy at Favors n Bridal

Return Policy at Favors n Bridal: Wedding Invitations and Favors

We want you to be happy with your wedding favors, wedding invitations, bridal accessories, and holiday cards purchase. If any product does not meet your expectations, return it for a refund or an exchange, provided the following conditions are met:
  • The product is in its original condition and packaging.
  • A Return Authorization (RA ) number is requested within 5 days of receiving order, no exception
  • The product is returned within 10 days of issuance of RA number
  • The return is via UPS to allow for tracking.
  • The original sales receipt is enclosed.
  • Returns may be subject to a 15% restocking fee, depending on wholesale source.
  • Shipping costs are not refundable. Credit is issued for the value of the product(s) only.

Damaged or Defective Products
  • All damage claims must be made within 5 days of receiving your order, no exception.
  • We will arrange for return shipping at no extra charge.
  • A refund or exchange will be given.

Personalized Products
  • Personalized products are not returnable.
  • Damaged personalized item returns are subject to the conditions of our Return Policy.

Invitations and Stationery
  • Please check your invitations order very carefully before submitting your order.
  • Invitations and other stationery items are printed as you submit them.
  • We spell check each order and will correct spellings except proper names.
  • You will be contacted immediately if we have questions.
  • If an item is misprinted compared to your submitted copy, it will be reprinted and sent to you at NO cost to you.
  • You must notify us by email or by phone within 10 days of receiving your order.

Business Hours:
10 a.m. To 6 p.m. Monday - Friday Pacific Daylight Time
10 a.m. To 2 p.m. Saturday Pacific Daylight Time
Sales Office closed Sundays and Holidays
Online orders accepted 24/7 year round
Phone: (408) 687-8008 (USA)
             (408) 268-8889 (USA)

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